Agency Training → WA911Training → TTY On-Demand Courses

TTY Refresher: Understanding Communications Barriers

The online training course titled “Understanding Hearing Loss and Communication Barriers” is designed as a supplemental or refresher training course for telecommunicators who work in 911 PSAP's in Washington State. The course is interactive with videos and evaluation instruments throughout the course to measure their understanding and ability to retain the information. Participants will have an understanding of situations encountered in an emergency communications environment and the basic skills necessary to process calls from those that have hearing and/or speech disability in both emergency and non-emergency situations.

Course Length: 1 hour CEU Credits: 1

  • Course Acknowledgment
  • Understanding our Deaf and Hard of Hearing Populations Course
  • Course Exam
  • Course Evaluation
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever