Agency Training → WA911Training → CTO On-Demand Courses

Giving & Receiving Effective Feedback


Description
This course is designed for CTOs and those tasked with training in the 911 communications center. Corrective feedback should not be viewed as ‘negative’. Trainers who believe corrective feedback is negative often avoid what they perceive will be a ‘confrontation’. Feedback that contains the elements of objectivity, specificity, honesty, and respect is not confronting in nature. Instead, it becomes you and your trainee working together to solve problems and move forward. By providing feedback, you allow the trainee to make the corrections necessary to move forward in the training or continue doing what has been identified as correct performance.

Course Length: .2 CEU Credits: .2

Content
  • Course Acknowledgment
  • Giving and Receiving Feedback
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever